INTRODUCING...
THE CLIENT DELIVERY LAB
The first impression you make when a client hires you has a huge impact on whether they stay, get results & continue paying you.
And you know your onboarding process is currently a massive f*cking bottleneck.
You're signing new clients consistently, sometimes multiple in the same week, but they're not all getting the same experience because you're still manually bringing them into your world.
Inside The Client Delivery Lab, we'll look at what happens when someone joins ONE of your offers, identify the part of your onboarding that's creating the most unnecessary work or inconsistency & automate the messiest part of the process.
So your clients get the experience you’re supposed to deliver, regardless of how busy you are.
$22 AUD | Starts live on 30 November
You're at a point in business where you are still the person holding the client experience together...
And it’s not just costing you your retention & your clients results...
While you’re busy trying to stay in your zone of genius:
→ you're juggling "did they get the contract / welcome / link / access?" in the back of your mind while you're trying to coach, create or actually run the business.
→ you find yourself trying to make up for when you slip & miss a call, a conversation or an email
→ you’re still the person remembering what needs to happen next so even if you’ve delegated, it’s blocking your creativity
You pride yourself on the experience you give your clients but at this point, you're paying the cost of holding it all together yourself.
And as your business continues to grow, something's got to give, if it hasn't already.
I know because I run a six-figure done-for-you consultancy business working only 30 hours a week..
And founders running seven-figure businesses hire me to make sure their growth isn't coming at the expense of their creativity, client experience, retention & results.
I show them exactly what I do in my own business to keep bringing new clients in without every sale creating another list of things I need to remember to do.
The Client Delivery Lab is where we're going to start doing that same thing with YOUR client onboarding.
WHAT HAPPENS INSIDE...
1. We’ll clarify the onboarding process for ONE of your offers from start to finish
2. We’ll identify the exact part of the process creating unnecessary work & identify the part costing you the most
3. We’ll take the exact process & automate so you don’t need to personally manage it every time a new clients joins
You're going to see an example of exactly what I walk my clients through, applied to one part of onboarding that's currently taking up way too much of your f*cking brain space & leaking client retention.
Plus, I'm going to share real-life examples from my own business & the seven-figure clients I've worked with, so you can see exactly how this approach supports a more consistent client experience as you scale.
THIS IS FOR YOU IF...
✓ You're already generating consistent revenue & have an existing client onboarding process.
✓ You deeply care about your clients' experience, but you know some are getting the gold-standard version & others are getting whatever you've got capacity for that week.
✓ You know the menial time you're constantly being pulled away from deep work to deal with contracts, welcome emails, reminders & replays is costing you in other areas of your business.
Your clients shouldn't have to wait for you to have a spare minute to get the experience they paid for
You've worked hard to build a business people want to buy from & when someone invests in working with you, you want them to feel looked after from the moment they pay.
Not wonder what happens next, chase you for a booking link or wait until you've finished your calls for the day to receive the information they need.
And you shouldn't have to personally coordinate every little thing to make that happen.
Inside The Client Delivery Lab, we're going to fix ONE part of your onboarding so you can start creating a more consistent client experience without adding more to your plate.
